Returns & Exchanges
At Bask and Lather Co, we want you to be completely satisfied with your hair care journey. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products to ensure the highest standards of hygiene and quality.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and reason for return.
Wait for Approval
Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) and the appropriate return shipping address.
Pack and Ship
Securely package your unused items in their original packaging and ship them back to us using a trackable shipping method of your choice.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method, excluding original shipping costs, within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing